FAME METHOD OF COMMUNICATION

1.How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees?
2.Create a communication policy for Carmax that incorporates all four elements of the FAME method.
3.What are non-verbal methods by which CarMax sales representative can communicate its commitment to customer service and integrity?
4. How would you design a training program to teach communication methods for the sales associates?
5.CarMax CEO Tom Folliart believes in a process of open, realistically optimistic communication. How would such a process work when the news is mostly bad?
6.Give a real example of ineffective communication that you have experienced first-hand in an organization. Explain the situation and the impact of the ineffective communication. Provide an alternate communication plan that may have provided a more positive impact?

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